Privacy & Cookie Policy – Denbigh Museum

Denbigh Museum is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

 

Data Controller

Denbigh Museum is the data controller responsible for your personal data.

Contact details are available on our website.

 

Personal Data We Collect

We may collect and process the following information:

  • Name and contact details (such as email address)
  • Information submitted through contact forms, event enquiries, or bookings
  • Technical data including IP address, browser type, and website usage data

 

Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Consent – where you have given clear permission
  • Legitimate interests – to operate our website and respond to enquiries
  • Legal obligation – where processing is required by law

 

How We Use Your Data

Your personal data is used to:

  • Respond to enquiries and communications
  • Manage visits, events, or bookings
  • Improve our website and services
  • Meet legal and regulatory requirements

We do not sell or share personal data with third parties unless legally required.

 

Data Retention

We retain personal data only for as long as necessary for the purpose it was collected. Data is securely deleted once it is no longer required.

 

Data Security

We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure.

 

Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

 

Cookies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website function properly and provide information about how it is used.

Types of Cookies We Use

Essential Cookies

Required for the website to function correctly and cannot be disabled.

Analytics Cookies

Used to collect anonymous information about website usage to help us improve content and services.

Functional Cookies

Remember user preferences, such as language or accessibility settings.

Cookie Consent and Control

When you first visit our website, you will be asked to consent to the use of non-essential cookies. You can manage or withdraw consent at any time through your browser settings. Disabling some cookies may affect website functionality.

 

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be published on this page.

 

Contact

If you have any questions about this policy or how your personal data is handled, please contact Denbigh Museum via the website contact page.